Complaint / review text:
Until a few days ago I was a customer at Scottrade, dating back about 2 or 3 years. Last November I decided to sell some precious metals (viz: gold) and to transfer the cash ($49,000.00) to my Scottrade account. The funds were (are) being held by New Direction IRA. I completed and signed the transfer documents, sent them to Scottrade's local office in Ormond Beach, FL, and expected the transaction to go through quickly and efficiently. After a while, hearing nothing, I called both NDIRA and Scottrade. NDIRA stated that the transfer was rejected because Scottrade had failed to sign one of the documents.
I immediately called Scottrade and spoke with Mr. Don. Mr. Stated that the problem was with NDIRA, not Scottrade. I requested him to contact Marsha at NDIRA and to resolve the problem. He essentially refused to call NDIRA, kept insisting that Scottrade was not at fault, was very rude and argumentative with me, and continued talking when I was talking. When I stated that I was considering closing my Scottrade accounts and transferring everything to Fidelity, rather than try to convince me not to do so, he encouraged me to transfer everything to Fidelity. After Hanging up on Don I called Fidelity, spoke with Mr. Andrew, who was very pleasant and helpful. I opened a new account with Fidelity and will never deal with Scottrade or Mr. Again.