Complaint / review text:
I'm very disappointed (no disgusted) in how Standard bank treat their customers! We running a small business with a complement of 5 competent people. As owners, we travel regularly oversees for extended period; we are currently in Australia and will only return to SA in 2 months. We do all our banking via the internet, and more recently on our mobile phones.
My attempt to change my online password went horribly wrong, the account p/words & pin was locked. After contacting the international call center [ (011) 299 4701] they explained the process to unlock and it will take 7 days. We submitted the forms (16 Feb at 12:01: 48 to and confirmed the next day that our submissions were received.
7 days later no response; contact the same only to find my call was never logged?
I now do not accept that I have to wait another 7 days for my business account to be unlocked.
The sad part is that I need to resolve this CRISIS through a CALL center whilst I'm travelling oversees - Standard bank has no sympathy that I need to pay my workers. I've tried to contact my local branch but they only referred me back to the call center. This needs immediate attent