Complaint / review / scam report
I have filed with TurboTax every year for the last 6 ye...

Complaint / review text:
I have filed with TurboTax every year for the last 6 years and always was charged around $19-$30 to file my taxes with the state of Utah, and the federal version was really free. This is acceptable. For 2014 I had an additional form because I started school, and this is the only change I made in my filing. I made a conscious effort to choose "Do Not Upgrade to Plus" on each screen where I had the option, and near the end of the process I was notified that I would be charged $27.99 to file for Utah. Again, that was normal for me and I was not concerned.

I chose to pay with my debit card instead of my returns, and after I'd entered in my payment information I was informed that I had been charged over $62! Wtf?! So, I check the receipt and I see that even though I EXPLICITLY chose not to upgrade, they charged me for the upgrade anyway in addition to the state filing fee. After researching their knowledge base, I find that I was charged the additional $29.99 because I had "more than the 1040A or 1040EZ forms" in my return. YOU GUYS! I'll file through the mail where I know exactly what I'm paying for.

Contact information:
Author: Contact with Author

Offender: Intuit

Country: USA

Category: Business & Finance


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