Complaint / review text:
They have an online list of primary care doctors but when I call the number provided for the doctor I find out that either I have the wrong number, the doctor is not practicing there anymore, it's not a medical office anymore, or the doctor does not take my health insurance anymore. I called Customer service and they told me that it's the doctor's responsibility to update them. Some of those doctors I called haven't been taking this insurance for years! How is it not the responsibility of the health insurance company to tell you which doctors are in their network and which are not.