Complaint / review text:
My provident claim was submitted the on 3 February 2015. The claim form, including the completed employers portion, was resubmitted. An email confirming this was was sent by HR consultant, Shaakira Samaai from Amazon.
Mbulelo Nobakada confirmed receipt of the completed claim on the 11th February 2015. I then called customer service who confirmed this and told me my claim status was processed and I could expect payment in 7 to 10 working days. I called yesterday (25/02/15) and was told by one of your consultants, my form is incomplete and momemtum is awaiting the completed claim forms to proceed with my order. This is ridiculous! I explained that has already been dealt with. This consultant's response is I'll email my manger and your claim will be processed in 7-10 working days.
I find that totally unacceptable. The fault with you and I should not be inconvenienced or prejudiced as a result. I am not prepared to accept a further delay of 7-10 days. You should have better systems in place that tracks new documentation received. I need my claim expedited as I expect my claim processed and payed out by no later than Friday (27 Feb).