Complaint / review text:
Due to finacial problems i was in arrears with my capitec loan and made an arrangement to pay R2000 until i was up to date.
This morning they took R5422.67 from my savings account which i never authorised and when i called the call centre i was told they wont reverse it because im behind on payments i asked the consultant to transfer me to a manager.
Instead of the manager resolving the issue he told me systems automatically ran the debit order and there is nothing he can do
I am now left with no money to pay my car, insurance
What is the use of making payments arrangements if Capitec can deduct money from our accounts and refuse to put it back!!!
If i dont get a response by the end of today i wil be seeking legal advise