Complaint / review text:
I have a savings account with CAPITEC
In December 2014 I went to the Meyerton branch to apply for a short term loan.
During the application process they wanted to contact my employer and I told them that the office was closed for the holidays.
So they informed me that the loan could not be granted and I left.
Now it seems that the lady helping me put a hold on my account.
I went to the branch to sort it out. She said that she made a mistake and send an e-mail to the forensics department informing them of her mistake and gave me a copy of the e-mail.
This was three weeks ago my account is still blocked and I need to pay money into the account for my debit orders.
When I phone the CAPITEC call centre for help they say I must contact the branch. The lady at the Branch is never available and she also does not call me back.
I feel disappointed and frustated by capitec's handling of the whole issue!
072 504 4008