Complaint / review / scam report
Capitec Bank
Capitec blocked my account

Complaint / review text:
Good Day,

I have a savings account with CAPITEC

In December 2014 I went to the Meyerton branch to apply for a short term loan.

During the application process they wanted to contact my employer and I told them that the office was closed for the holidays.

So they informed me that the loan could not be granted and I left.

Now it seems that the lady helping me put a hold on my account.

I went to the branch to sort it out. She said that she made a mistake and send an e-mail to the forensics department informing them of her mistake and gave me a copy of the e-mail.

This was three weeks ago my account is still blocked and I need to pay money into the account for my debit orders.

When I phone the CAPITEC call centre for help they say I must contact the branch. The lady at the Branch is never available and she also does not call me back.

I feel disappointed and frustated by capitec's handling of the whole issue!

Willem Esterhuizen
072 504 4008

Contact information:
Author: Contact with Author

Offender: Capitec Bank

Country: South Africa   State: All Country   City: Meyerton

Category: Business & Finance


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