Complaint / review text:
I've been doing taxes with Jackson Hewitt for years, and never had a problem until this year 2015... This year we decided to have our money put onto a JH card, boy was that a mistake!!! The first day of our return we had over 7 thousand dollars on our card and decided to go out for dinner. As we were trying to pay our bill the card could not be processed. We were very upset, but thought maybe there was an issue because it was our first time using it. Well today our card won't work either. We are 3 hours away from home on business. Can't reach a person to talk with, and are completely unable to use the card that has our money on it. On top of all this we were charged $300 more to file our taxes this year. Needless to say we will no longer be going to Jackson Hewitt.