Complaint / review / scam report
Enquiry of debit order amount

Complaint / review text:
I called this morning to enquire a different amount from previous month debit order. I was explained about pro rata on vehicle was not included in last month so therefore it was included in this debit order. I further enquired on next month debit order and only to be told it's shall be increased as annual assessment. I asked if we can review this policy and Zandile suggested to reduce car hire & class of vehicle. I was not in favor of that. She went the extra mile to speak to her senior I guess to see any further reduction whilst I held on the call. She given be the best news of a savings of about R300 which in today's time is very crucial.

Excellent communication skills & pleasantly made my day!!!

Contact information:
Author: Contact with Author

Offender: MiWay

Country: South Africa   State: All Country   City: Call Centre

Category: Business & Finance


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