Complaint / review text:
I have been using TurboTax for a few years and have never had a problem. This tax year, 2014, I entered all my information and my Federal tax went through (I owed money). Unfortunately, it would not give me a choice to e-file my NYS taxes (I was due a refund). I was charged not only for the Federal but also for the State at around $80.00. I called TurboTax in references to it preventing me from e-filing and they claimed that NYS was the problem. I called NYS and they claimed it is a software glitch from TurboTax. Today I called back TurboTax and they still do not know what the problem is and as of now have sent it to a higher security level! What a headache!!! Won't use Turbo Tax again!!!