Complaint / review text:
After reading many of the reviews about Navient I felt I had to write one also. There were too many reviews that I related with. My payments on my student loan are ahead of schedule. I constantly try to pay down the principal with small amounts (after my monthly payment is made). I was told the extra amount above my payment goes to future interest, not principal.
My extra payments are usually between $15 - $25. Once Navient mistakenly took out $1500 instead of $15. I immediately called Navient and was told nothing could be done for ten days because they did not show that they received that large of a payment. How is it possible that a withdrawal is made from my bank but they can't see it has been paid to them? I was told to send them a copy of my bank statement showing the withdrawal! After I did not get anywhere I called my bank who investigated and refunded my money along with bank fees the next day. A copy of my bank statement will never be sent to anyone. I also stopped my automatic withdrawals. I make my payments online but watch it very closely. Student loans are not a good thing.