Complaint / review text:
My primary care physician, whom I have never seen, no longer services my area. So I automatically got switched to the area she serves. Understand, I did not switch, I was automatically switched without my permission because I had medical issues to deal with, and did not want to lose my specialist, I did not change my primary doctor. My specialist operated on me and finally gave me a bill of health, so now I am trying to switch my primary.
I have 2 appointments I do not want to lose concerning other health issues. The first doctor is not in my plan, just in a different region within the plan. I am trying to make her my primary doctor. Called Health Net and spent over an hour on the phone, talked to one agent and two supervisors. No one could help me, and they also said I would lose both appointments. The last supervisor could not find the doctor and she said was not authorized on my plan. The whole time, I am on Health Net's website looking at the doctor and seeing she is my plan.
To make a long story short, Health Net could not figure out what I already did. While I was talking to the supervisor at Health Net's call center and she was telling me I could not switch to that doctor, I was online myself, switching to that doctor. I will probably end up losing the two appointments I have and have to go through the whole referral process again. These are not serious medical conditions, but could bring on a heart attack if left untreated or death in my sleep. And the whole problem started because Health Net switched my regional coverage when a doctor I have never seen left my area. I wish I could change insurance, but it is through work and I cannot afford PPO.