Complaint / review text:
Pnc presently has my home mortgage and since rates have been reduced I applied for refinancing at a lower rate.in the initial phone contact with mr., he assured me on the phone that the info I provided him on the phone was ample to obtain a new loan. The process began with tons of papers to sign, etc. And was submitted. As time went on I received additional calls for more information and these request were followed. My credit rating was reported as 820 and we have more money invested than the loan amount.
All of this processing time is about 90 days. When the deadline for approval of the loan arrived, pnc cancelled the loan application and submitted all new paper work to begin a new application at a much higher interest rate. I feel pnc mortgage did not process quickly enough for approval. I will definitely find a new mortgage company to obtain refinancing.