Complaint / review text:
I wish I didn't need to take to the internet like this to do my business with a payer, but I'm near my wit's end trying to work with Health Net. Everything from their 3 non-communicating call centers, to their lack of accountability, to their paper claims processing, to their authorization issuing and updating, to their record keeping, to their electronic claims processing, to their culture of indifference has made this a nightmarish organization. They made a check out to the CITY that we work out of (and aren't sending another one). They don't respect the authorizations that are on their own sent faxes, and no one knows who's in charge or how to do anything over there. I'm normally very friendly and easy to work with but I'm out several thousand dollars from them and this is ridiculous. Shape up.