Complaint / review text:
My iPhone 6 plus broke on April (6). I called, filed a claim right away. I spoke with a customer service rep from Assurant and filed a claim. Not even 12 hours later I got an email stating I was denied my claim. I called in to find out why and to see what the issue was. Found out it was because in their "computer" system it was showing I was using a Blackberry Bold and not an iPhone 6 plus. Mind you I haven't used a Blackberry Bold since 2012, we are now 2015. I called T-mobile that day to get this resolved. Problem was fixed and I filed another claim that day April (7). The next morning I called T-mobile to make sure that my IMEI for my phone was still current they assured me every time that my IMEI was up to date with my current phone, not the Blackberry.
It is now April 9th and my claim still says it is being processed. I called Assurant to see what in the world is the hold up because I need my phone. Spoke with a Woman named, all she could give me was apology after apology stating that the computer system has to verify the IMEI before anything can be done as it is out of their hands. I told her, "see right there that's where Assurant takes the blame off themselves and places it on a computer system." I told her, "obviously someone is not doing their job because you can obviously see if you were actually looking at my account with your own eyes and as you say you see what T-Mobile sees, you would see that I am using the iPhone 6 plus."
Again she apologized and stated there was nothing she could do. She had to let the computer do its job. I called T-Mobile and spoke with another rep who verified for me once again that I was using the iPhone 6 plus, so as of right now I still have a broken phone. I am very disappointed with this Assurant and T-Mobile. T-Mobile, you need to get a different insurance company because based on my experience and these reviews I've read they suck as a provider.