Complaint / review text:
I went to my PCP, who said that I should go to a specialist for my ear problem. I asked the PCP office for a referral and they said "sure we will send in a referral to UHC." I went to the specialist and when I received my bill from the specialist ($300.00) UHC had not paid anything. I called UHC to find out why and they said that there was no referral. I said I had been told by my PCP office that they HAD SENT a referral and so the UHC and I made a conference call to the PCP office to see if they had actually done that. We spoke to the office person who said she had sent a referral and the UHC rep, said that they did not receive it (what?) so they were not going to pay for it. Talked to several supervisors there who did not care. UHC supervisor and Manager said file an appeal. That's all they had to offer.