Complaint / review text:
I was told by Bank of America that my mortgage would be changing to Carrington and not to pay April statement to Bank of America as I should be receiving invoice from new mortgage company. I still have not received an invoice from Carrington and its 4/13/2015. I called and spoke to customer service representative who told me to go to website to get direction on payment options and address to send in payment. However, if payment is late I still will be incurring a late fee.