Complaint / review text:
I am a current University of Phoenix student. I am a week away from getting my Associates in Business. I have had minor problems with the University before but was able to resolve the issues satisfactorily until this most recent incident. First, I get financial aid (Pell grants and loans) to cover any books and tuition charges from the school. The money goes directly to the school and I receive any balance remaining after the classes and book fees are covered, or so I thought. Recently, I received a bill in the amount of over $1500. Knowing that this had to be some type of error, I went to my online account at the school to see what was what. There, I found a balance of $57.20.
Still confused, I contacted my financial counselor, Chaundra and asked her to explain what was going on with my account. First, she tells me she doesn't know. Then she tells me a day or so later that the last refund check was computer generated and it was supposed to be less $57.20 and that the bill for $1500 was to be kept for my records. At this point, I am extremely frustrated for a couple of reasons. First reason, I don't have a job so money is just not laying around for me to do whatever I need or want to do. The second reason is above all else my tuition should be paid out of the grants and loans that are applied to my account every quarter. There should not be any computer generated anything. There should be somebody, oh say, my financial counselor, who stays abreast of my account situation and applies the funds appropriately. To no avail, this did not occur. So to cut this story short, in order to obtain my Associates and to move on to the Bachelor's program, I have to find some way to pay this $57.20 which she now tells me are taxes associated to my move to another state.