Complaint / review text:
After I had requested the transfer of the US funds from my margin acct I received an e-mail that requested me to confirm that the account I wanted the money to be transferred to was a US$ account. After the confirmation was sent & accepted they rejected the transfer because I had not supplied them with a copy of a cheque.
This was done the day that I expected to receive the money & had left on vacation. I had left me cell # on the e-mail with a note to call if there was a problem. Nobody could pick up the phone. Also I was informed later when I got back from vacation (still no transfer completed) that they would expedite the transfer.
After stating that it would be expedited it took them their maximum 5 days to complete the transfer and for me to get MY MONEY. Total wait time to get MY MONEY - 4 WEEKS.