Complaint / review text:
BMO Harris, West Bend, WI office, person by name of Karen was insulting over the phone regarding requested paperwork needed for a loan she was processing. I am secretary/treasurer of a condo assoc with 98 units.
Info requested was already provided to loan applicator, and requested again. Confusion for her was 2 insurance policies. We have only 1 covering the 98 units. Had informed her several time on various calls... Only one policy.
She indicated I was not willing to work with her, very insulting. I assist with sales, refinance, etc.
And have never been treated in this manner. Reply pls