Complaint / review text:
Bank of America "closed" and Carrington Mortgage Services took over. Bank of America would not do a loan mod. Carrington Mortgage agreed to do the loan mod. And we have sent 5 payments with no correspondence back. I try to call them and get no answers because they have no information to give me. Who am I sending my cashier's checks to? I am worried that I have spent $5000 so far with nothing to show for it. How do I know where my money is going? They were supposed to send me confirmation paperwork after three months of payments finalizing my contract. I have yet to hear from them. Yet, if I don't send them my money, I lose my home. What do I do?