Complaint / review text:
Huge mistake I made going with United Health Care HMO. Run, don't walk, away from United Health Care! Between the incompetent physicians under contract and UHC itself, nothing gets done. On one occasion I called UHC for referral, put on hold for 12 minutes then they hung up without responding or calling back. Their money comes from Medicare and they waste it on Walmart cards. But that's trivial compared to the mantra, "Do no harm".
I have serious vision problems and after a 3 week wait finally saw neurologist who didn't know what's going on & recommended a referral, but his lazy secretary who never answers the phone and may or may not ever return the call as promised, did nothing until I finally had to get the referral doctor to ask for the authorization... But he ultimately had to refer me on. Another call made to UHC who then recommended a physician who's not even in my network! So, this morning I am no closer to getting my vision problem solved than I was 5 months ago! The whole United Health Care HMO is a grand mess. If you value your health, DO NOT go with United Health Care!