Complaint / review text:
Every time I go to the store and purchase a reloadit pack to reload my NetSpend card, the delay to access my money is absurd. I log in to the reloadit website, register the newly purchased card (a few times I received a message about some system technical difficulties). The problem is after I register the pack to my account I immediately go to reload my card. Every time I am met with a message indicating that they are experiencing technical difficulties. Sometimes it takes hours in order to access my money. Why?! I am already getting ripped off by their $2 a transaction fee for debit usage.
They cannot fix this issue or do not want to. It's ridiculous. The money should be made available immediately. I finally tried a Green Dot Card, which, by the way does not charge per transaction (which should be looked into because at $2 per transaction using the card with a pin, is robbery). People who cannot get a bank account or chose to use the convenience of a prepaid debit card are truly getting taken advantage of.in time I hope the problem is rectified or the company itself brought to a halt. Its existence is of a scam of sorts in stealth. I'm pissed.