Complaint / review text:
I opened an investment account and purchased mutual funds. I was told the funds were 100% safe. My broker said "the world would have to come to an end for my investment to lose money". My broker was told I had zero tolerance for loss. After 9-11-01, the investment began losing. I called the same day, insisting that my money be moved. She refused, saying I had to wait because it would recover in a few days. I insisted, she refused until 2-3 days later after $20,000 was lost.
Even after finally removing my money from the funds, she later refused to close my account after I requested it be closed. Without my knowledge, I was receiving statements at my old address after I moved to another state. My account was not closed until 11-2-06 after I insisted once again. A Wells Fargo rep said the account was reopened with interest was paid. I don't think it was ever closed. There would have been no interest if the account was closed as requested.