Complaint / review text:
If your counselor is alfred turner you can just plan on having a terrible experience. Overall naca was a huge disappointment they just keep you going back month after month making promises and do not deliver.
I wasted an entire year of my time with them. They lose the paper work all the time so after you made it to your appointment guess what they lost the paperwork so you have to wait another month for an appointment. By that time you need new bank statements and paystubs again just going in circles. The counselor will not work on your file until the appointment.
By that time if he needs some paperwork from you he will not see that paperwork until a month after that on your next appointment.
Up until today i haven't received a courtesy call from the counselor or staff. They dont even care or know you exist