Complaint / review text:
I had a claim with United Health Care. The doctor's office called with myself, spouse present. Was given approval for a medical procedure. We had a reference number from UHC. The procedure was covered. Claim filed. UHC did not cover the procedure. UHC said they would look at the phone records. UHC then claimed that the phone call that was recorded by UHC was corrupted. So therefore they won't cover the claim. The company goal is not to pay claims. I am a full pay customer. Do not go with this company for health insurance. They are terrible.