Complaint / review text:
My Bank of America mortgage was sold to Carrington. Since that time, I have had nothing but problems with them. After closing on the sale of my condo, I repeatedly received calls from my title company saying that Carrington will not release any information to them even though they already had correspondence from them. Again, today, my title company called me stating that after holding for almost an hour, Carrington will not tell them if my mortgage was paid off. So I called them, was on hold for over an hour, only to hear that yes, my loan was paid off. Don't give me this privacy, if carrington had already received correspondence from my title company, what was such the big problem just giving them that information. Now, my other loans have placed late fees due to this run around with Carrington. I will never use or recommend this mortgage service to anyone.