Complaint / review text:
I just had a very bad experience with this bank. They sent me an introductory letter in the mail stating their terms and conditions. I accepted them, and paid the $99 processing fee. I waited 2 weeks for the credit card to come in the mail but it never arrived, so I called them. They said they sent the credit card back in the first week of April. They lied. They said they would send a new card, after they lied about the first one, but that took almost 2 weeks also. I told them also that the first payment due date was too soon and they said they would reset the account and the due date, ANOTHER LIE.
After the due date (that wasn't supposed to happen) passed, and I was charged a $27 late payment fee, then they put a HOLD on my card, so I called them again. They said there was no message from customer service to reset my account so that I don't have to make that payment. I asked them to waive that late fee and take the hold off my account. They said they can't do that until I paid $60, which was double my original payment. I asked to talk to customer service. They said they can't let me talk to them until I made a payment of $60. WHAT?
These unprofessional, incompetent IDIOTS will not fix their own mistakes. What if I pay the $60 and they don't waive that $27 late fee? What then? These people do not care about anything or anyone except their OWN MONEY. This is unfair and unprofessional. I told them that and they didn't care. I strongly advise to anyone DO NOT OPEN AN ACCOUNT WITH FIRST PREMIER BANK.