Complaint / review text:
We identified a home in Hawaii that we wanted to purchase. Did pre-qualification through an Island Mortgage Broker. Both my husband and I received FedEx "invitations" to get mortgage through CitiBank because of our past relationships with them. We have EXCELLENT credit and are putting 60% down payment on property. Social Security income along for husband and I would qualify for house payment, but CitiBank continues to ask for documentation re: my husband's employment in Houston: where he will stay when in Houston, what is the address, does he have a lease, etc., etc., etc!!!
Also, the processing is SLOW, non-responsive and INEXPERIENCED! We were to close May 20. It is now June 2, and we are still responding to requests for documents every two days while sitting in temporary housing at great expense! This company is UNBELIEVABLE, discriminatory and financially predatory!!! Have contacted their Presidential Response Team, but really don't have much hope that they will be helpful! Travesty!!! Where else can I go for help with this? We may lose our recently completed dream home because of this situation.