Complaint / review text:
Recently my home mortgage was sold to Carrington Mortgage. Prior to this I had Bank of America. Bank of America was a poor mortgage lender and made payments difficult. I've only had Carrington for a short period of time but they have already screwed up my homeowners insurance by failing to pay it. Also they have sent me a notice that my escrow payment has gone up.in part I think this is due to the fact that they did not use my more recent policy provider. My insurance broker has told me that I need to straighten this out by speaking to a Carrington representative. I was on the phone for over 25 minutes this morning and gave up, now I am on hold again with Carrington and I am waiting once again. What a lousy company!