Complaint / review text:
I signed up for this insurance through the government marketplace. I never read any indication that I could only use a specific hospital which is 22 miles from my home or a doctor that deals with only that hospital which makes any doctor 22 miles from my home. I chose this plan because it appeared to have a reasonable deductible and coverage and my doctor of 16 years was listed in their provided list of doctors. I made my regular appointment with my doctor who said they have been trying for 2 years to get off this list, they do not take this insurance. Called a minimum of 25 doctors in the list provided by United Health Care, within 15 miles of my home, and they would not take me as a patient.
I do not drive a lot, and the location of the doctors are not that close. I just feel frustrated that no local doctor will see me and they limit where I can go. When I called the marketplace and asked to change they told me that I had to wait for open enrollment in November and start a new plan in January. I am a diabetic and feel frustrated. No help when I call them. They just say will check and call you back, which never happens.