Complaint / review text:
My story is like hundreds if not thousands of others. Called UnitedHealthcare to sign up May 11,2015. Was told they needed first month payment to start coverage June 1,2015. I paid that day over the phone through their affiliate Key Bank. My payment was posted May 12,2015 as per my account through UHC. Card with info pack was to arrive by June 1. June 1 came and went. I called after checking my account and noticed Key Bank had posted my payment May 12 but it still showed "Unapplied Payment". UHC stated no problem, it would be applied within 5 days then I would receive a card.
After 10 days my account still showed unapplied payment and now my account also shows my status as "Dropped as of June 30,2015". Called UHC again, on phone over 1 hour with billing. No problem, promises made that in 5 days it would be applied and card would be mailed. June 15 still no card, payment shows not applied and status as dropped June 30,2015. I will not pay a second payment. I will wait till October for next signup with a different company.
The main thing is the criminal fraud that is happening here. First payments are being taken by their bank and kept and people are forced to find another company. Easy money for the bank, take thousands of payments from customers, give no coverage and then cancel them. Let's see, 10,000 customers times average $50/month payment equals $500,000 pocketed by UHC and the bank. This needs a class action lawsuit. Look up complaints on UHC. The pages go on and on. Affordable Healthcare alright, for the crooked companies. Thanks Obama.