Complaint / review text:
When we enrolled with this plan we confirmed our doctor was in network. After seeing my doc several times and having one hell of a time getting referrals to specialists, I am informed by the prior auth agent for my doctor's medical group that they are not under contract or in network!!! They say they left the employer group two years prior. So, surprise, now no primary care physician! This I discovered after scheduling an abdominal hernia and having it cancelled two days prior. Can't find another primary care doc that can see me until August, so I guess I'll just walk around with a finger in the hole. This is healthcare? On top of this, United Health Care fails to update their accounts and sends letters to the medical group informing them my policy is unpaid, when we had made an electronic payment the day prior to the month of coverage!