Complaint / review text:
I had my car broken into and my golf clubs stolen. This happened May 22,2015. I had immediately filed a police report and called Assurant. I was given a claim number and told I would be receiving paperwork to file a claim. About a week later Assurant emails me and says "All attempts at reaching me have been unsuccessful". Huh? You guys just emailed me! I tried multiple times to file their paperwork online but no luck. Their website said "invalid account number". Huh? I typed it in off the letter Assurant sent me. I finally get a hold of my 'agent' who keeps apologizing for inconveniences. Well, quit causing the problems. The next day I upload the forms and receipts the agent asked for and asked him to contact me to make sure everything made it through.
Turns out, Assurant doesn't tell you this, your policy number? Yeah, you have to leave the last 2 digits off. Then it wouldn't let me sign in. They say wrong phone number. Huh? On June 1 I call Assurant's customer service. Four people and 25 minutes on hold later a lady reads me the wrong phone number they say I gave them. I had talked to my 'agent' the day before and he had the correct number. The customer service lady says "Sorry but the agent's can't change information in the computer system". Huh? On June 5th I emailed the receipts for my golf clubs because Assurant says I still have to prove ownership. I did this once but I do know sometimes attachments don't go through emails.
I send it again and again ask my 'agent' to contact me and let me know if he received. ZERO response back. On June 15th I resend these same receipts and again ask for a response so I know if these receipts made it through. ZERO response back. I call again today June 19th and dial my 'agent's' extension and I get someone else. Huh? I demanded to talk with someone regarding this. I just want to know if my documents are there and are they processing my claim. This new person says yes, she'll mark it in my file as received and I should see this update on the website. SURPRISE! Not there. She also said a manager would call me today and update me on my claim. Guess what? It is now 5:30 pm EST and they don't pick up the phone anymore. As soon as this claim is done, I am done with this company and I plan on letting everyone know about it.