Complaint / review text:
I was transferred to Seterus last Sept. They asked if I wanted loan modification, I said no, I paid up my account to date and all was well until I got my statement and my monthly payments were 800.00 more than originally.
They opened an escrow account for me WHICH I DID NOT AUTHORIZE. Then to get it closed took months and in the process of trying to close the account was advised by an agent not to pay the mortgage as they didn't want to have all that extra money in suspension. I asked about delinquent payments and the effect on my credit. They said they would expunge my credit once the account was corrected.
It took 3 months to resolve the escrow issue however and I was issued a foreclosure notice. After TOO MUCH TIME ON THE PHONE with them and getting nowhere I PAID THE ACCOUNT CURRENT but my credit was never expunged. Supposedly the escrow account was closed. However when I tried to pay my homeowners this month I found that I couldn't make the payment as the idiots paid it again.
There is just no dealing with them. I think legal action is in order now.