Complaint / review text:
OptumRx has over charged my account since 2014. I spent 3 hours on the phone with United Healthcare. This gentleman name, stayed on the phone with me as we 3 way called Medicare, United Healthcare, OptumRx, AARP/MedicareRx Plan through United Healthcare. The problem is I have severe nerve damage to my legs caused by my diabetes. OptumRx has overcharged my co-pay since 2014, and they have acknowledged this however, until I pay OptumRx $187.00 they will NOT send my medication to me. According to OptumRx, I must pay the past due amount before they will send my medication to me and once I pay this wrongful amount due, the whole balance, then they will adjust my account properly and send me a refund.
I have now been over 3 weeks without my medication and I give it another 2-3 weeks before I'm going to be in a wheelchair. OptumRx knows this, United Healthcare, AARP Medicare through United Healthcare, they all know my situation. I have been put on another medication, one I can get from my local pharmacy. This medication does not do well with my mental health. The fact that I can't get Lyrica from my pharmacy is the most idiotic thing. I can get everything else from my local pharmacy. Thank God I can get my insulin from my local pharmacy or I'd be dead.
I have one more call to make Monday morning and that call will be to to the corporate attorneys where my husband works. I have official forms that explain my Rx charges I have 3x coverage, United Healthcare, AARP, and extra help from the state due to my disabilities. It's disgusting they have admitted the overcharge, but won't send my meds until I've paid this overcharge, then they will issue me an credit for the overcharge. I pray my attorney can and will crush OptumRx. Unfortunately due to someone or some source, I can only get my Lyrica from the worst mail order Rx.