Complaint / review text:
Every since Walmart changed from GE Capital to Discover and now to this joke of a bank this has been very trying and tiring with them. My account with Walmart was very, very good. My limit was high and unbeknownst to them they changed my credit card without notifying me and when I tried using it one Christmas the charges was denied so I had to pay with another form of payment. I don't like this bank, they are rude when they call and heaven forbid if you miss one day not one month one day they're are calling like they are about to go bankrupt or something.
This is the last straw today I got a phone call from Walmart saying that I am behind on my payments and when was I going to pay, and replied saying "you must be mistaken because I paid the balance over the phone with one of their reps on May 30,2015 and it cleared my bank on June 1,2015". She put me hold and came back and said that there is no record of me paying and said "you need to look again". I gave her the confirmation number and still not there, so I told her to hold while I checked my bank account and it clearly says paid to Synchrony bank and even my bank representative confirmed it being paid. She wants me to send a fax of that I replied "why I have to do your job follow up with the confirmation number".
I made my complaints known to her that I don't like them, they are a horrible company and anyone who has credit with them may need to rethink using them. I have not used my card since I paid them off. So tomorrow I have to go to my bank and retrieve a statement and have to pay money for this statement and send it to them because I am not paying one damn dime to them and if that statement does not help them and they mess with my credit then there will be a lot to pay for. I'm just saying can someone say lawsuit, I can. Signed, mad and angry.