Complaint / review text:
This was a disaster from the start! I initially chose United since it's the only insurance my Neuro accepts that I can purchase online. When I paid my first month's premium, 2 months was 'accidentally' deducted. Well, it's been 6 months and i'm still trying to get the extra deduction figured out. They did refund me the EXTRA money they removed but now it looks like I'm behind a month? It looks like when they refunded me it wasn't a refund and now I'm behind? Convoluted mess with something so simple! On top of that, they actually sent a letter to my doctor saying I was behind and she wasn't getting paid? WTH! I have MS and they have actually suspended delivery of my medication because it looks like I haven't paid my premium. I pay every month, on time, and have bank statements to prove it. Yet, their incompetence has left me angry and literally sick. Forget trying to get help on the phone.
They must all read from the same script.'I apologize for the inconvenience and will send this to someone who will review and get back to you blah blah blah.' Guess what? THEY NEVER GET BACK TO YOU. On top of all this, this past month they deducted 2 months out of my account instead of 1!!! Again, because they said i was behind a month! It would be funny if it wasn't so very sad. It's also dangerous for people who need those doctor's appointments, who need medication and who don't need the stress due to the incompetency of United. Come January, I'm definitely changing insurances even if I have to unfortunately change my neuro. I just can't deal with them anymore.