Complaint / review text:
Chase Mortgage purchased our loan from our original mortgage company.in March 2015 we attempted to refinance our loan in response to one of mailers from Chase offering to refinance our existing loan. We diligently complied by responding with documents to Chase in anticipation of closing in early May 2015. Each submission of documents lead to additional requests noting that Chase did not delay in charging us their processing fee of 460 dollars. Lists of requested documents repeatedly followed which all were complied with - again only to receive 'new' lists demanding documents — many of which had already been provided, etc., etc. Etc.
I had worked for the U.S. Federal government for more than 40 years and am familiar with financial validations including those imposed by the departments of Treasury and Justice. As It became evident that Chase has an accounting problem and cannot effectively keep track of the documents provided to them. Too, there seems to be an internal competition within the bowels of Chase as to which agent/department can create the most difficult and redundant paperwork demand to the point of being utterly ridiculous.
After Chase having raised the bar on numerous occasions for historical (20 years past) paperwork, and after numerous requests that Chase confirm our closing date, it became clear to us that Chase no longer wished to honor the interest rate that had been locked in, and that its effort was to seek and secure a way and means to not honor the refinance. Another lending institution has agreed to refinance our home, but unfortunately with a higher interest rate - which serves to further substantiate Chase's decision as to why it has worked so hard to find a reason to not honor the refinance with them. After three months of being beaten up by Chase seeking any way possible to not honor our refinance we are shopping for another lending institution who truly wants our business. Bottom line — Chase Mortgage is a disappointment that will never be forgotten!