Complaint / review text:
After seeing positive reviews on ConsumerAffairs for Amerisave, my husband applied to refinance his investment home in Maryland. The process seemed quick at first, then our loan processor Relunda called and said that the first underwriter no longer worked for the company so a new underwriter had taken over and we had to resend more documents. Keep in mind the documents are uploaded online. We were suppose to close in June 12th, then July 6,2015 - it's July 9,2015 and they keep asking about a credit inquiry from CREDCO which we have no idea who it might be, but they are not satisfied with that information. Then they want a terms of withdraw from our 401k which we cannot provide because we are not withdrawing any monies from the 401k to pay closing cost.
I really do not think it's the underwriter but the loan processor, but I have no proof whose fault it is. They are also asking to show proof that homes in my name are mine and not my husband's. I sent them copies of the property tax bill which shows who the owner of the buildings are. Three weeks go by and now they want copies of the warranty deed. This company is very unorganized and its employees inept. I myself have started to refinance my investment property with another company and will close in 4 weeks, not 4 months like Amerisave. All Amerisave does is waste your appraisal money, ours was $600, and your time.