Complaint / review text:
I was a customer of Washington Mutual which was taken over by Chase. I had not been late on any payments for this account or any other accounts that I have. I have always paid more than the minimum payment that was due. I reviewed my monthly statement and noticed that they had raised my APR to 29.99% for no reason. I received my June statement stating that I owed them $0.00 for the monthly payment. I received my statement for July advising of my minimum payment by 07/15/09. I called Chase customer service to see if I could get my interest rate lower. I was connected to a customer service rep in India who stated when answering my call that "I see you have a closed account with us, what can I help you with?" I asked what closed account because I only have the one Chase visa card. The rep very rudely advised me that my account was closed on 07/07/09.
I have not received any notification about the account being closed. When asked why they closed my account, he advised because they review credit reports from Experian and came to the conclusion that I was a high risk because of high or over limit balances on other cards that I have. I advised the rep that I only owe a balance on this card and it is not even half of what my credit limit is. All my other credit cards are paid off in full. The rep was just rude and advised that I was a high risk customer so they have the right to just cancel my card without notice.
I don't know what makes you a high risk when you pay all your bills on time and pay over the minimum payment due each month and have other credit cards with no balances on them. I will never do any business with Chase bank again. I don't know what gives them the right to treat consumers this way when they are doing what is expected of them.