Complaint / review text:
I purchased my mother a Samsung Galaxy 6 Edge for her birthday 07/10/2015. I go into T-Mobile, buy the phone cash and add insurance on the device. Couple days later she lets the phone fall in water. Got it water damaged, I call the insurance company which is Assurant Solutions. I'm use to using Asurion okay so I file the claim 07/15/2015. They tell me I need to fax in a claim affidavit. I fax the paper in once they never received it, I faxed it in again and they do not accept it, fax another one in and now the claim has to go 2-3 days in process.
This is insane. This is the worst customer service I have experienced and they tell you oh they understand but yet don't move a finger to get your problem solved, mind you I'm shipping the old device back paying a deductible of $175 to receive a refurbished phone. This is really frustrating, and you cannot do anything about it. I have to go 1 week without a device or maybe 2 just because this insurance company sucks. If I ever do get my device I will be either switching insurance or just cancelling it. Assurant Solutions is the WORST INSURANCE.