Complaint / review text:
My mortgage was sold by Bank of America to Carrington Mortgage Services. I was not notified by either institution of that transaction. I found out Carrington owned my mortgage but only after I contacted BOA after my mortgage funds were not being withdrawn. Carrington assessed late fees to my account. They have also charged me for an "inspection." I have repeatedly contested these charges to no avail. I have been told I must submit my case in writing to the research department for a review. I was told the review could take up to 30 days.in the mean time, more late charges and inspection fees because my account was "not paid in full." They have broke me! Today I am paying them off!!! They have trashed my credit and charged me unsubstantiated fees!!! Can't wait to refinance!