Complaint / review text:
When I set up my money market account there was a $250 minimum balance to avoid a service fees. Sometime in December 2003, they state that they mailed a notice that the minimum balance would increase to $500. I either never received this notice or don't recall receiving it.
In August 2005, I transferred some money that brought the balance in my money market account to less than $500.in September 2005, they started charging me $5.00 per month. This charge appeared on the EStatement, but there was no other notice sent by email or by mail notifying me of this fee. When I checked my online statement, for the first time, May 3,2006 I noticed this fee and called customer service. They said that they could only reverse 1 charge as a courtesy.
There really needs to be better notification other than an EStatement. I was charged $40 by Netbank in 8 months time.