Complaint / review text:
I am now in the process of trying to get Bankers Life to pay for the long term care that my parents purchased years ago. My mother is in an assisted living facility as of June 4,2015. I have submitted, FedExed and called the company once a week since her admittance. I have yet to receive a check for her two months that my dad has paid out of pocket. I have read nothing but negative reviews. You have to have them in the facility in order to submit the claim, however after they are admitted, you can't get the claims paid. I was told it takes 25 days after receipt of everything they request.
Well 25 days has come and gone and we have yet to receive an answer or check. I will not give up. My dad has paid on this policy for 20 years and he will receive the benefits promised. I am up for a class action suit or a private suit. But I will not give up. I will call the agent and the claims department everyday if I have to. This is ridiculous. They promise the moon when they are selling the policy but won't give you a light bulb when the time comes to cash in on the need.