Complaint / review / scam report
I have student loans that were transferred to Navient f...

Complaint / review text:
I have student loans that were transferred to Navient from Sallie Mae. Recently over the period of eight weeks, when payments first became due, I applied for and was granted a forbearance/deferment and auto debit arrangement and made a payment. Received notice after another week that approval was reversed because payment was reversed. I again spoke to a rep who again took payment after whole process was set up and approved. Again payment was reversed and they said I was sixty days late. Have always used same bank and same account number. Problem is after contacting my bank, they stated attempts were never made and then, after speaking to reps again and again over the course of these weeks, could not reach a supervisor who could help. They are simply not reachable. Now credit score is fifty points lower and am still trying to speak to Navient.

Contact information:
Author: Contact with Author

Offender: Navient

Country: USA

Category: Business & Finance


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