Complaint / review text:
The auto payment process was good until I decided to make extra payments. Even though the agreement allows a client early repayment, in fact, they do NOT process larger payments within 2-4 biz days as they claim. It took my $1,000.00 payment over 15 days to get processed! My next regular payment of $338.71 took over 5 days to process. They also mess up your account information including remaining balance. The final last payment should be $468.04 incl interest, but for some reason they want me to pay over $550. My remaining balance doesn't changed at that. They change the numbers as they wish without changing the remaining balance!
According to them regardless of how much your recent payment is the remaining balance won't change meaning you will NEVER pay off your loan according to them. The responsiveness is poor too. They claim a client can address his/her issues either by email or phone - forget it! Neither works. I do not recommend this business to anybody. Stay away from trouble, folks.