Complaint / review text:
My wife had a prescription of synthroid already in the system, and I had a new one for Benicar for 90 days. When the Dr., 11 days ago, re-sent hers in for 90 days they (OptumRx) denied her and said that our plan paid for only 30 days through a retail pharmacy. We were told that we could only get a 90-day supply through mail order. We have been getting 90-day supplies from our retail pharmacy for almost a year with no problems. United Healthcare. Suprv. Told Khan at OptumRx not so - that we have no quantity limits. Also informed us that no pre-authorization needed.
OptumRx are liars and uncaring. Wife almost out of meds. He told us 48-72 hour resolution. Wanted us to pay for pills for emergency supply when it has been 11 days ago that Dr. Sent in Rx to retail pharmacy. High heat index will destroy any medicine sent through mail. Pitiful customer service. Want to hold people hostage. We will file these complaints and get the ball rolling to have Optum not ever reconsidered for our company's pharmacy provider again and put them on the BBB list. Will let my HRI benefits manager know this in detail - how they have blatantly and illegally withheld refilling of our meds at our local retail pharmacy.
Pharmacist, pharmacy techs, doctors., nurses, United Healthcare reps & supervisor, Human Resources Mgr., and both of us have been on phones for HOURS TRYING TO HAVE REFILL ON Rx FILLED @ SAME PHARMACY AS BEFORE! Going through mail order pharmacy was going to cost us more $ also on some Rx's. It would take 10 days for a new Rx to be sent and 7 days for a refill Rx. To be sent. Each of these only take a day to fill & pickup @ local pharmacy. Our local pharmacist has known us for over 20 years. No mail order pharmacy can ever know a patient/customer in this same way. Our U. H. C. Benefits are being violated!