Complaint / review text:
Have been thinking to find a vision specialist. I called Humana three times to try and find a vision specialist who takes Humana Gold. The first time stayed on the line 45 minutes waiting. The girl hung up and never called back. The next day Humana called back and asked if they could help with any issues. I explained my first experience. She apologized and gave me three Drs. One is an eyeglass place and has no specialist on staff. One was a surgeon and does not do eye issues. The third said I would have to wait two months for appointment.
I called Humana back and explained that the Doctors they gave me could not help. The third girl was very rude said I was only eligible to see eyeglass place with no specialist on board. I tried to explain why couldn't I see a specialist with referral from my primary since that would be considered a specialist. She said that my vision plan only allows for eyeglass place and that if I saw a specialist, I would be responsible for all cost since it would be considered out of network. Needless to say but I will. They've lost me as a customer. I will change to some other provider when Medicare allow me to change. Don't buy Humana.