Complaint / review text:
Our loan was transferred from BOA while I was in process of doing a loan modification and was assured that all paperwork would transfer to Carrington. Carrington claimed they didn't receive anything. We ended up filing chapter 13 and were approved. My first statement from Carrington had my escrow balance going up by $100 and to this day I still haven't gotten an answer as to why. For the first three months with Carrington I received a monthly statement and then they stopped coming. I continued to mail my payment monthly or pay it over phone with CSR. I called to inquire as to why I wasn't getting the statement each month and was told that they don't send statements to people in bankruptcy. Is this true? Is it legal? How am I supposed to know what is going on with my loan if I never see a statement. We went through a lot to keep our home after my spouse lost his job and after reading all these horror stories about Carrington it scares me.